Terms

These terms and conditions govern the use of the MetroBetz platform. By registering an account, a player accepts the rules outlined below in full. Where a specific promotion carries additional terms, those are published alongside the offer and take precedence over any general summary appearing elsewhere on the platform, including the Bonuses page.

Eligibility

Access to MetroBetz is restricted to individuals aged 18 or older, or the legal gambling age in their jurisdiction of residence, whichever is higher. Registration requires accurate personal information, and any account found to contain false details may be suspended pending verification. Residents of jurisdictions where online gambling is prohibited or restricted are not permitted to register, and it remains the player’s responsibility to confirm the legality of online gambling in their own location before creating an account.

Account Registration and Verification

Each individual may hold only one account. Duplicate accounts, whether created by the same person or members of the same household sharing a device or payment method, may be closed with balances forfeited under this policy. Identity verification (KYC) is required before a first withdrawal is processed, typically requiring a government-issued photo ID and proof of address dated within the last three months. Additional documentation, such as proof of payment method ownership, may be requested for larger withdrawals or as part of routine compliance checks.

Deposits and Withdrawals

Withdrawals are generally processed back to the original deposit method to comply with anti-money laundering regulations. Where the original method cannot receive funds (such as paysafecard), an alternative method will be arranged during the verification process. MetroBetz reserves the right to request additional verification before releasing any withdrawal, particularly where account activity patterns suggest potential fraud or bonus abuse.

Bonus Terms Summary

Full bonus mechanics are detailed on the Bonuses page; this section covers the rules that apply platform-wide to any promotional offer.

• Only one bonus may be active per account, household, or shared payment method at any time.
• Wagering requirements must be completed within the stated expiry window, after which unused bonus funds and any associated winnings are forfeited.
• A maximum bet limit applies while a bonus is active; wagers exceeding this limit may void the remaining bonus balance.
• Bonus abuse, including but not limited to coordinated multi-accounting or exploiting technical errors, results in forfeiture of bonus funds and associated winnings, and may lead to account closure.
• MetroBetz reserves the right to refuse or withdraw a bonus offer from any account at its discretion, including after the offer has already been claimed, where abuse is suspected.

Game Rules and RTP

All games listed on MetroBetz operate on certified random number generators independently tested for fairness, except live dealer tables, which use physical equipment and licensed streaming studios. Published RTP figures represent theoretical long-run averages calculated over a statistically significant number of rounds and do not guarantee any specific outcome over a shorter session. In the event of a verified technical malfunction affecting a game round, that round will be voided and any wagers refunded; MetroBetz’s game logs serve as the authoritative record in the event of any dispute over a round’s outcome.

Responsible Gambling

MetroBetz provides tools to support responsible play, including deposit limits, session time reminders, and self-exclusion for defined periods or permanently. Activating self-exclusion immediately restricts account access and voids any pending bonus balance. Players concerned about their gambling habits are encouraged to contact Gamblers Anonymous at +1 800 394 4773 or reach the MetroBetz support team directly at support@metrobetz.net for account restriction assistance. Access to the platform is strictly limited to individuals aged 18 and over; parents and guardians are encouraged to use device-level parental control software to prevent underage access.

Account Suspension and Closure

MetroBetz reserves the right to suspend or close an account where terms are violated, where fraudulent activity is suspected, where a jurisdiction’s regulations change to prohibit service, or at a player’s own request. Where an account is closed due to a confirmed terms violation, any bonus funds and associated winnings may be forfeited, while verified cash deposits not implicated in the violation will typically be returned following an internal review.

Limitation of Liability

MetroBetz is not liable for losses arising from a player’s own decision to gamble, for third-party payment processing delays outside its direct control, or for internet connectivity issues affecting gameplay on the player’s device. Every reasonable effort is made to maintain platform availability, but no guarantee of uninterrupted service is offered, and scheduled maintenance windows will be communicated in advance where practical.

Changes to These Terms

MetroBetz may update these terms periodically to reflect regulatory changes, new game additions, or operational adjustments. Material changes will be communicated via the registered account email address, and continued use of the platform after such notice constitutes acceptance of the revised terms. Players who do not agree to updated terms may close their account and withdraw any eligible cash balance, subject to standard verification procedures.

Dispute Resolution

Any dispute regarding account balances, bonus calculations, or game round outcomes should first be raised with customer support through live chat or email, with supporting details such as transaction timestamps where relevant. Most disputes resolve at this stage once the relevant account logs are reviewed. Where a resolution cannot be reached directly, players retain the right to escalate the matter through any applicable regulatory or alternative dispute resolution body relevant to their jurisdiction, in accordance with the licensing terms under which MetroBetz operates.

Governing Terms

Where any conflict arises between this summary and the specific terms published alongside an individual promotion or game, the specific terms take precedence. Questions about any clause in this document can be directed to support@metrobetz.net for clarification before making a deposit or claiming a bonus.